This information will help you understand your basic rights and responsibilities within the community mental health system, and what you can do if you have a complaint.
Every agency that is part of the community mental health system has its own policies and procedures regarding fair treatment of consumers and how to deal with their concerns or complaints. You have a right to receive and should be given the agency's specific information, an opportunity to discuss any problems with a staff person and you are entitled to a response. If you are not satisfied with the agency's response, you have a right to file a complaint.
As a person receiving mental health services, you have rights. We have defined those rights for you and refer to them as the Patient's Bill of Rights.
As a person receiving mental health services in the Philadelphia area, you have a responsibility to assist in receiving the best care. Please refer to our Patient's Responsibilities to learn more.
Before you begin the process, you may want to review of a list of Frequently Asked Questions about who can and should make a complaint, how to get help with making a complaint, and what you can expect.
Because a person's ability to obtain satisfactory mental health services, housing, or financial assistance may be determined by many different agencies, there are times when you may not know which agency to go to, or who to talk to, when you encounter some difficulty.
The Mental Health Association of Southeastern Pennsylvania sponsors different programs run by and for mental health consumers. There are programs which provides both individual and systems advocacy. It operates self-help and consumer advocacy groups in Central, North, West, and Northeast Philadelphia. Staff can assist with problems involving mental health services, housing, government benefits, and legal matters.